Job Description
Position Summary: To apply for a Team Lead position, you should have at least 3 years of experience as a Supervisor, Team Lead, or equivalent within the BPO industry.
We are seeking an individual with hands-on experience in process improvement and project management, advanced English proficiency, intermediate to advanced knowledge of Excel, Gorgias, or other support software, and experience managing multiple channels (voice and non-voice).
Responsibilities: Coordinate the Customer Service Team Provide Direct Customer Support Review and Resolve Escalations Evaluate Team Members Support Process Improvement Train New Hires Required Skills/Abilities: Excellent (near-native) written English is a requirement for this job Amazing customer support, phone support experience preferred Tech-savvy and Advanced proficiency on G-Suite/MS-Office Great eye for detecting team, employee risk before it becomes an issue Track record of building positive relationships with employees ...