💼 Full-Time Position

Client Services Associate

🏢
IBEX
📍 Mandaluyong City, Metro Manila, Philippines
📍
Location
Mandaluyong City, Philippines
📅
Posted
May 31, 2026
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Overview

Provide support to internal and external stakeholders as well as supporting customer requests, inquiries and/or questions through email, phone, or other channels as may be established from time to time. Liaise with other support teams (Internal/External) as required to resolve requests in a timely manner. Primary responsibilities are focused on handling requests and ensuring accurate transactional processing

Responsibilities

Roles and Responsibilities include, but is not limited to:

  • Respond to email inquiries and requests through Customer Success Team Mailbox
  • Process and assign incoming requests from Customers from the Customer Success Team & Tour Request Mailboxes, Service Now and SFDC
  • Accomplish Special Projects from Customer Success Managers
  • Assign Qualtrics(detractor) cases to CSMs
  • Draft Recognition emails and Thank you emails
  • Knowledge of…

  • • Basics of business corres...