Job Description
JDJ Diagnostics seeking a client services / switchboard operator to join our team. The ideal candidate will be responsible for providing exceptional support to clients, ensuring smooth communication between the laboratory, healthcare providers, and assisting with various administrative tasks. This role requires a blend of excellent communication skills, organizational abilities, and knowledge of laboratory operations.
Key Responsibilities:
Client Interaction: Serve as the primary point of contact for clients, including hospitals, clinics, and physicians, addressing inquiries, concerns, and requests.
Order Processing: Assist clients in placing laboratory test orders, ensuring all necessary information is accurately entered into the system.
Tracking of Lab Turn around Time: Responsible for samples being tracked into lab via couriers, sisters, Pre analytical to follow up on results and ensure TAT is adhered to.
Client Education: Educate clie...