Job Description
Position Purpose : To engage service-related calls and queries from internal and external stakeholders. Providing relevant business information and solutions with a view to resolve enquiries on first contact and note in detail all interaction with the client.
Experience: Minimum 2 years call centre experience, preferably in the medical industry
Qualifications: Grade 12, Call Centre, Customer Services certificate /qualification advantageous
KEY COMPETENCIES
Client service delivery and quality
- Follow procedures and cooperate with peers and leader for best possible service delivery
- Compliance and Risk Management
- Defined legal, statutory and regulatory compliance is maintained at the required standards
- Operational risk and governance structures, measures and frameworks are complied with and necessary action is taken to address issues, when necessary <...