Job Description
Employment Type : Fixed -Term (12 months)
Position Purpose : The successful incumbent will be trained in a Customer Service role and will be expected to develop a solid understanding of medical aid processes, member benefits, claims processes and query resolution, gaining the ability to work independently and effectively within the role.
Experience: This is an on-the-job training role. While up to 1 year of experience in a customer-facing environment will be an advantage, it is not a requirement.
Qualifications: Grade 12 (Matric), National Diploma or Degree in any field
Note : Applicants must be between the ages of 18-35 years. KEY PERFORMANCE AREAS Gain in-depth knowledge of medical aid products, benefits, and administrative procedures. Learn to accurately capture and update member information on internal systems. Develop an exceptional ability to handle telephonic and written communication with members. Develop strong problem-solving and communi...