Job Description
Job Description
The role of Client Services Executive within our Shrewsbury team is important to us. You will be responsible for handling calls from business clients, handling queries, and resolving issues regarding their mobile phones, networks and Telecoms. You'll be a natural communicator who thrives on engaging with customers - helping to resolve issues, discuss new products and find opportunities to add value.
We would love to welcome you to our Shrewsbury office, with the working hours of Monday - Friday 8:30am – 5:00pm/9:00am – 5:30pm.
Your responsibilities day to day will be:
- Ensure phone answering takes priority and is answered in line with company guidelines (3 rings).
- Log all relevant queries on CRM system, ensure SLAs are met and notes are kept up to date on ongoing cases.
- Resolve all ‘owned’ queries in line with company guidelines/SLAs.
- Manage c...