Job Description
CMC are hiring! We have an opportunity for a bilingual Client Services Executive to join our team. This role will be based onsite 5 days per week in our Singapore office.
Mentor and support the client services team to provide world class services and ensure the efficient operation of the function.
May monitor call queues, call volume, and other metrics. Ensures the volume of work produced meets product/service standards and exceeds quality standards.
Sound knowledge of Financial Products such as Forex, Commodities, Index.
Provide proactive and timely support for clients, conducting platform demonstrations and maintaining general after-sales support
Provide excellent and high calibre client service to ensure a positive experience for all clients, focusing on getting it right first time, acting as a brand ambassador in all client interactions
Responding to clients enquiries and providing c...