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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Client Services Manager
Responsibilities
- Managing service needs of Business banking customers by providing best in class service standard.
- Acceptance and processing of non-financial request submitted by the customers and ensure end to end follow up.
- Manage mailbox and ensure agreed SLA’s are met.
- All emails on Retail inwards to be actioned on priority.
- Take ownership on all issues/escalations raised to you and hand hold it to closure.
- Implement One Call Resolution practice during all your case resolution.
- All calls made should result in suitable resolutions.
- No customer emails to be missed and needs to be reverted within the agreed TAT.
- CRM registration of calls on daily basis.
- Internal customer’s (RM) SLA to be maintained.
- Introduce & educate customers on the use of Bank alternative Channels & new digital technologies.
- Ensure delivery of ‘superi...