Job Description
Description
We are seeking a Client Services Manager to join our team in India, focusing on delivering exceptional service to our clients abroad. The ideal candidate will be responsible for managing client relationships, driving satisfaction, and ensuring that our services align with client expectations.
Responsibilities
- Manage client relationships and act as the primary point of contact for client inquiries and issues.
- Develop and implement strategies to improve client satisfaction and retention rates.
- Collaborate with internal teams to ensure client needs are met and expectations are exceeded.
- Analyze client feedback and service metrics to identify areas for improvement.
- Prepare and present reports on client service performance and trends.
Skills and Qualifications
- Bachelor's degree in Business Administration, Marketing, or a related ...