Job Description
Job Description
Job Title: Customer Service Manager
Department: RBG Private Banking Division
Reporting Line: Unit Head
Responsibilities
- Supporting Private Banking clients with personalized and standardized service while adhering to governance and controls.
- Supporting the RMs with outbound calling exercise in promoting non‑investment related campaigns to existing private banking clients through client calls.
- Providing superior customer service promptly & effectively within acceptable TATs & without compromising on controls.
- Adherence to Private Banking policies, procedures & SOPs / ADMs available on the Intranet.
- Ensuring satisfactory audit outcomes.
- Working closely and effectively with other internal customers / stakeholders.
Relationship Management
- Own assigned customer relationships from a servicing and engagement perspective.
- Act as the ...