Job Description
The Client Services Representative will assist customers with questions, and concerns, and educate them on the client’s products and services. The successful person in this role will encourage a direct and positive relationship with customers.
Job Responsibilities
- Answer a minimum of 30 inquiries via email, phone, or chat in a professional and upbeat manner;
- Resolve client cases for the client services team;
- Educate clients on searches, forms needed for searches, and the adverse action process;
- Assist clients with new user accounts, during the ordering process, and train clients to use the portal;
- Train new clients on the billing process;
- Assist other departments in obtaining information and forms needed from clients to perform searches;
- Perform other duties as assigned.
Requirements
- Has experience working in a background screening company