💼 Full-Time Position

Client Services Specialist

🏢
ADIB Group
📍 ras al khaimah, ras al khaimah, United-Arab-Emirates
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Location
ras al khaimah, United-Arab-Emirates
📅
Posted
June 06, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Description

Role: Client Service Specialist

Location: Ras Al Khaimah

ROLE PURPOSE:

  • Handle customer feedback and complaints received via voice channel Call Centre (Inbound complaint campaign) through timely and controlled communication that results into a balanced appropriate approach and enhanced customer experience.

RESPONSIBILITIES:

  • Handling customers feedback and complaints received via voice channel Call Centre (Inbound complaint campaign) in accordance to set and process and guidelines.
  • Carry out outbound calls related to a follow up on clients complaint which were received via voice channel Call Centre (Inbound complaint campaign).
  • Provide customers with appropriate response basis their queries.
  • Ensuring delivery of (First Call Resolution - FCR) as a key KPI as in when applicable.
  • Timely Escalation of complex complaints to the Complaints Resolution Unit to ensur...