Job Description
Our client, a leading organization in autonomous mobility, is seeking a Client Services Technician to join their team. As a Client Services Technician, you will be part of the IT Support Department supporting onsite end users. The ideal candidate will demonstrate strong problem-solving skills, excellent communication, and a proactive attitude, which will align successfully in the organization.
**Job Title:** Client Services Technician
**Location:** Foster City, CA
**Pay Range:** $45/hour + Benefits
**What's the Job?**
+ Provide onsite support to end users five days a week in Foster City, CA
+ Manage Tier 1 support requests through emails, Slack, and Jira/ServiceNow Service Desk tickets
+ Track and manage support tickets within our ticketing systems
+ Coordinate escalations to other IT team members as needed
+ Identify and report support trends to improve service quality
**What's Needed?**
+ 1-3 years of exper...
**Job Title:** Client Services Technician
**Location:** Foster City, CA
**Pay Range:** $45/hour + Benefits
**What's the Job?**
+ Provide onsite support to end users five days a week in Foster City, CA
+ Manage Tier 1 support requests through emails, Slack, and Jira/ServiceNow Service Desk tickets
+ Track and manage support tickets within our ticketing systems
+ Coordinate escalations to other IT team members as needed
+ Identify and report support trends to improve service quality
**What's Needed?**
+ 1-3 years of exper...