Job Description
Work Environment
- In-office role, 5 days per week (Downtown Toronto – near King St. & Union Station)
- Monday to Friday, 12:00 PM – 8:30 PM EST
- Salary: $50,000 – $60,000
As a Client Solutions Account Manager (Retention), you will be the main point of contact for clients, handling inquiries, concerns, and retention-focused conversations. This role is centered around building strong relationships, maintaining client satisfaction, and driving long-term loyalty. You’ll play a key role in understanding client needs and delivering timely, effective solutions that improve the overall client experience.
Key Responsibilities
- Provide a high-quality client experience with a strong focus on retention, engagement, and long-term satisfaction
- Serve as the primary escalation contact for client concerns, working proactively toward positive resolutions
- Log, track, and manage all client issues (both verbal and writ...