Job Description
Tembusu is looking for a driven and highly organised Client Solutions Executive to manage inbound financing leads generated from digital marketing campaigns and referral channels.
This role is focused on engaging prospective borrowers, understanding their financing needs, conducting diligent follow-ups, and coordinating financing solutions through both internal and external channels.
The ideal candidate is proactive, responsive, customer-oriented, and comfortable working in a fast-paced performance-driven environment.
Responsibilities
- Respond promptly to inbound leads via phone calls and WhatsApp
- Understand clients’ financing requirements and assess suitability
- Conduct consistent follow-ups with leads to maximise conversion rates
- Maintain accurate CRM records and follow-up updates
- Escalate suitable cases to the internal sales team promptly
- Liaise with exte...