💼 Full-Time Position

Client Specialist

🏢
565 Benefits by Design
📍 kingston, on, Canada
📍
Location
kingston, Canada
📅
Posted
June 01, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

The Client Specialist at BBD provides service and support for internal and external clients, processing transactions related to full-cycle group benefits administration.

Responsibilities

  • Support the Achievement of Customer Success Outcomes.
  • Process all transactions related to the full cycle of group benefit administration.
  • Anticipate, recommend solutions, and make decisions based on the needs of the client.
  • Ensure prompt response (24-48 hours) to client inquiries.
  • Maintain complete and accurate documentation of plan member changes.
  • Strive for continuous process improvement.
  • Adapt and support changing needs of the Customer Success team.
  • Understand all of BBD’s internal and client-facing technology.
  • Support and promote the use of BBD’s technologies for all clients.
  • Research, investigate, and provide client-focused solutions.

Qualifications

  • One to two yea...