Job Description
We are seeking talented individuals to join our team in Manila as Quality Analyst. In this role, you will play a crucial role in maintaining the highest standards of service delivery. You will be responsible for monitoring and evaluating customer interactions to ensure compliance with company policies and procedures, as well as identifying areas for improvement in performance. If this interests you, apply now and take the next step in your career today.
Work location: Mckinley Hill, Taguig City
Key responsibilities
Listen to recorded and live customer interactions to assess agent performance, adherence to scripts, and compliance with company guidelines