Job Description
About SiteCare SiteCare is a managed WordPress services company serving mid-market and Enterprise clients.
Our clients rely on us for hosting, website management, security, performance, accessibility, SEO, and ongoing development.
We are building a dedicated Client Success function and this role is central to that effort.
Role Summary The Client Success Advisor owns the ongoing relationship for a portfolio of clients.
This is a proactive, commercially oriented role responsible for client retention, account growth, tier alignment, and internal delivery accountability.
Responsibilities Own and manage a portfolio of high-value client accounts.
Conduct structured client touchpoints.
Each meeting should include a prepared agenda with data-driven recommendations covering performance, security, accessibility, and SEO.
Identify and close expansion opportunities within existing accounts, including tier upgrades, ...