Job Description
Team: Client Sucess
Location: Barrie or Waterloo, Ontario
Employment Type: Full-Time (Monday – Friday)
Hours: Typically 8:00 – 4:30, varied 8-hour workday
The Client Success Associate ensures every client receives a high-quality, seamless experience with SafetyCo. This role is essential to achieving strong customer satisfaction, fostering client trust, and supporting business growth. As an individual contributor, you will manage client relationships, facilitate communication about training opportunities, and help clients succeed across the Total Safety Spectrum.
Success in the Role
You will know you are successful when you consistently achieve:
- Customer Satisfaction: Maintain a 90% satisfaction rate.
- Lead Conversion: Achieve a 20% conversion rate of leads to clients.
- Response Time: Respond to all client inquiries within 24 hours.
- Recertification Compliance: Ensure 95% of clie...