Job Description
Client Success Director: SME
Application Deadline: 28 May 2026
Department: Client Success
Employment Type: Full Time
Location: London
Reporting To: Head of Client Success: SME
Compensation: £60,000 / year
Description
Your Role in our Mission: The Client Success Director (CSD) leads a Client Success POD and is accountable for driving customer value, commercial performance, and team excellence across their assigned portfolio. The CSD manages Senior Client Success Managers (SCSMs) and Client Success Managers (CSMs), setting strategic direction for the POD and ensuring exceptional delivery across adoption, retention, renewal, and expansion.
Reporting to the Head of Client Success, the CSD owns the commercial strategy for their POD—including renewals, expansion, account planning, risk management, and senior stakeholder engagement—while ensuring CSMs execu...