Job Description
Overview Our client in the beauty and aesthetics industry is seeking a Client Success Executive to support and manage client relationships/ requests.
The ideal candidate is organized, dependable, and capable of handling customer support requests efficiently and independently.
Key Responsibilities: Handle inbound customer inquiries via WhatsApp, social media, and calls (approximately 100 texts per day) Provide timely, accurate, and courteous responses to customer queries about treatments, promotions, and appointments Maintain strong follow-up and relationship-building to ensure repeat visits and satisfaction Coordinate with internal teams to ensure smooth customer experience and resolution of issues Maintain detailed records of customer interactions and feedback in the CRM system Support ad-hoc administrative or coordination tasks related to customer engagement Requirements: Prior experience in customer service, online chat support, or client coordination preferre...