Job Description
Job Title: Client Success Manager
Location: Remote (Worldwide)
Job Type: Full-Time
Working Hours: MST (Mountain Standard Time)
Job Overview
We are looking for a client-focused Client Success Manager to own relationships across our account base post-onboarding. This is an accountability role — you are the primary contact for assigned clients, you drive retention and growth, and you are measured on outcomes, not activity.
Key Responsibilities
Client Relationship Management
* Own the post-onboarding relationship for a defined portfolio of client accounts
* Conduct regular check-ins and quarterly business reviews to assess satisfaction and identify growth opportunities
* Act as the internal advocate for client needs — escalating issues and driving resolution across departments
* Monitor client health metrics and proactively address churn risk before it escalates
Account ...