Job Description
The Role
The Enterprise Client Success Manager (CSM) exists to ensure the successful delivery, adoption, and long‑term impact of our mental health benefits platform across key strategic and large enterprise accounts.
This is a high‑touch, consultative role focused on translating our solution into measurable value for clients. The Enterprise CSM owns the end‑to‑end client journey, from implementation and program design to engagement strategy, reporting, renewals, and expansion. They act as a trusted advisor to senior HR and business stakeholders, ensuring the programme aligns with organisational priorities and drives meaningful outcomes for employees.
What You’ll Do
Main Responsibilities
- Serve as the primary point of contact for a portfolio of key strategic and large enterprise accounts
- Own end‑to‑end delivery of the mental health benefits platform across assigned clients
- Develop and exec...