Job Description
Client Success Manager Lead (BizApps Governance Lead)
As a Client Success Manager Lead, you will drive client success strategy, governance, and delivery excellence across Microsoft Business Applications (Dynamics 365, Power Platform, NetSuite) engagements. You will act as a trusted advisor to senior client stakeholders, establish governance frameworks, coach Client Success Managers, and ensure operational excellence, compliance, and continuous improvement.
Key Responsibilities
- Client Success Strategy & Executive Advisory – serve as strategic partner to executive stakeholders, align BizApps solutions with business objectives and transformation goals.
- Lead Executive Business Reviews (EBRs) to communicate value realization, ROI, and strategic direction.
- Build and maintain trusted client relationships to drive retention and expansion; identify opportunities for account growth, innovation, and addition...