Job Description
The Client Success Manager (CSM) serves as the primary post-implementation relationship owner for a portfolio of clients using Sage Intacct and related Sage construction and financial management solutions. The CSM is accountable for driving client satisfaction, software adoption, subscription renewals, and revenue expansion through a deep understanding of each client's business goals and the value our solutions deliver against them.
This is not a support role — it is a strategic, P&L - contributing position. The ideal candidate combines a consultative mindset with a working knowledge of Sage Intacct (including the Construction module) and third-party add-ons, strong relationship management skills, and a genuine drive to help clients realize the full return on their technology investment.
**KEY RESPONSIBILITIES**
**Renewals & Expansion Revenue**
+ Own the full renewal cycle for an assigned book of business — forecast accurately, initiate conversations...
This is not a support role — it is a strategic, P&L - contributing position. The ideal candidate combines a consultative mindset with a working knowledge of Sage Intacct (including the Construction module) and third-party add-ons, strong relationship management skills, and a genuine drive to help clients realize the full return on their technology investment.
**KEY RESPONSIBILITIES**
**Renewals & Expansion Revenue**
+ Own the full renewal cycle for an assigned book of business — forecast accurately, initiate conversations...