Job Description
Job Summary
The Customer Success Manager (CSM) is responsible for building and maintaining strong, long-term relationships with key customers to ensure high levels of satisfaction, retention, and growth. This role acts as a trusted advisor, aligning client objectives with Black Box’s managed services and technology solutions, driving service excellence, and supporting continuous improvement across service delivery operations—particularly in data center, networking, and managed service environments for Financial Services Institutions (FSI).
Key Responsibilities- Serve as the primary point of contact for assigned enterprise and FSI customers, ensuring smooth service delivery and long‑term satisfaction.
- Develop a deep understanding of each client’s infrastructure, business goals, and operational challenges to proactively offer strategic solutions.
- Oversee the end‑to‑end customer lifecycle, from onboarding and service transition to ongoing deli...