Job Description
About the Role
We're looking for a Client Success & Support Specialist – a hands-on, high-impact role at the heart of our client delivery operations. You will spend your time equally split between two core responsibilities:
- Client Success Operations (50%) – ensuring clients achieve their goals on our client's platform through smooth onboarding, campaign coordination, reporting, and ongoing account support.
- Customer Support (50%) – delivering exceptional frontline service via email and chat, addressing queries, troubleshooting issues, and providing accurate, timely responses to users and client stakeholders.
This is a critical, permanent position designed for professionals who thrive in a fast-paced environment, love client interaction, and take pride in delivering reliable, high-quality service every day.
Job Responsibilities
Client Success (50%)
- Manage day-to-day operations of assigned client acc...