Job Description
Compensation: $1,200 – $1,500 USD/month (competitive, offer is at the client’s discretion and depends on the candidate’s interview result, skills, and experience, ; see rationale below)
Industry: Travel & Points Brokerage
Schedule: Full-time, 6 days/week, 10-hour shifts (coverage split for U.S. and Asia time zones)
About the Company
We are a fast-growing travel points brokerage, facilitating the buying, selling, and redemption of airline miles and loyalty points. Our goal is to scale operations internationally while maintaining exceptional customer service and operational excellence. The team is expanding rapidly, with plans to establish a dedicated office overseas for long-term growth.
Role Overview
The Client Support & Operations Coordinator is the backbone of both customer communications and internal operational workflows. This role blends multichannel support (email, phone, WhatsApp/text) with meticulous data entry, light bookkeeping, an...