Job Description
🔹 Hiring Alert: L1 Service Desk (French Support)
📍 Location: Chennai
🕒 Experience: 2+ Years
🌐 Shift: Rotational / 24×7
We are hiring L1 Service Desk professionals with strong technical skills and excellent customer handling capabilities. If you are fluent in French (mandatory) and looking for a global opportunity, this role is for you!
✅ Key Responsibilities
- Provide L1 support for IT incidents and service requests
- Perform password resets, printer setup, and basic troubleshooting
- Manage and update tickets in ServiceNow
- Diagnose and resolve hardware, software, and OS issues
- Escalate issues to L2/L3 teams when required
- Support software installations and system updates
- Ensure quick resolution and excellent user experience
✅ Required Skills