Job Description
채용제목 Client Tech Supt Specialist (지원마감) 회사소개 외국계 IT 기업 업무내용/자격요건 Description
Responsible for providing level 1 technical support for customers on operation or maintenance of Dell client products and Solutions
Assists phone customers by diagnosing problems, and providing resolutions for technical and service issues within standard time frames
On-site diagnostics and break fix to solve complicated problems under management decision.
Principal Accountabilities
Troubleshoots technical issues with Dell client (hardware and software) in order to resolve customer issues.
Follows up with customers via phone and email to ensure a total solution for their technical questions.
Escalates calls, as appropriate, to the respective group for higher level technical support in order to resolve the issue to the customer’s complete satisfaction.
Maintain accurate call logging and tracking into customer support database
Possess excellent communication skills a...
Responsible for providing level 1 technical support for customers on operation or maintenance of Dell client products and Solutions
Assists phone customers by diagnosing problems, and providing resolutions for technical and service issues within standard time frames
On-site diagnostics and break fix to solve complicated problems under management decision.
Principal Accountabilities
Troubleshoots technical issues with Dell client (hardware and software) in order to resolve customer issues.
Follows up with customers via phone and email to ensure a total solution for their technical questions.
Escalates calls, as appropriate, to the respective group for higher level technical support in order to resolve the issue to the customer’s complete satisfaction.
Maintain accurate call logging and tracking into customer support database
Possess excellent communication skills a...