Job Description
UnionWare is looking for a Client Technical Support Analyst to join their team!
ABOUT UNIONWARE:
UnionWare ULC, based in Winnipeg, Manitoba, has been building and supporting membership-management software for labour unions since 1998. The platform centralizes tasks like membership tracking, dues processing, grievance handling, and event coordination - serving unions across Canada, the U.S., and Australia. Rooted in Winnipeg’s vibrant tech community, UnionWare combines local talent and global reach to empower organized labor with streamlined, data-driven tools.
ABOUT THE ROLE:
The Client Technical Support Analyst works closely with unions in a customized software environment by providing technical support, managing end-to-end ticket resolution, and maintaining meaningful client relationships. The role combines technical troubleshooting with functional requirement gathering and testing to ensure deliverables meet client needs w...