Job Description
The Role
As our Clinical Administrative Assistant, you will be the warm, human voice behind Chemist Doctor. You will hold phone consultations with patients, explain their treatment with empathy, and ensure the prescribed medication is right for them. You will also manage online orders, respond to queries and complaints, monitor our Trustpilot reviews, handle the clinic dashboard, and assist with physical dispatch—labelling and bagging medicines when required. Working alongside our clinical lead and prescribers, and supported by AI tools that assist with drafting and managing patient messages, you will maintain our high standards of safety, compliance, and patient-centred care. This is not a traditional admin role; your clinical knowledge and emotional intelligence are the irreplaceable core of the role, with AI acting as your efficiency partner.
Key Responsibilities
Patient & Clinical Support
- Conduct telephone consultations...