Job Description
Join a forward-thinking healthcare organization undergoing a major system transformation to enhance claims processing and operational efficiency. This role is critical in bridging business needs and technical solutions, ensuring successful system implementation and improved healthcare operations.
Responsibilities:
* Serve as a key liaison for claims processing and system transformation initiatives
* Gather, analyze, and document business and functional requirements
* Conduct stakeholder interviews and facilitate discovery and scoping sessions
* Map current and future state workflows across claims operations
* Identify process gaps and recommend improvements aligned with industry best practices
* Collaborate with cross-functional teams including IT, QA, and business stakeholders
* Support system implementation, configuration, and testing activities
* Develop and review test cases, scenarios, and acceptance criteria
* Participate in UAT a...