Job Description
Job Opening: Clinical Quality Assurance Agent
Location: South Africa, Remote (US Hours - 9am-5pm EST)
Employment Type: Full-Time
Key Responsibilities
- Conduct detailed quality assurance audits across clinical and operational processes
- Review documentation, reports, and case materials to ensure accuracy, compliance, and adherence to healthcare standards
- Utilize QA audit tools and platforms (including CentralReach and Rethink) to evaluate performance and identify gaps
- Interpret and apply healthcare regulations and standards across varying scenarios and cases
- Provide clear, constructive feedback and recommendations for improvement
- Analyze data using Excel and other tools to track trends, identify risks, and support decision-making
- Collaborate with cross-functional teams to maintain and improve quality standards
- Develop and refine QA processes, framewor...