Job Description
**We help the world run better**
**#SAPECSCareers**
**ABOUT THE TEAM**
- Current team size of 25 people
- Global team spread across Mexico and India
- Diverse and different level of expertise in the team
- Combination of Technical and Operational delivery experts
**EXPECTATIONS AND TASKS**
As Operations specialist you are responsible for:
- Ensuring Day to Day quality service delivery
- Defining and tracking various service KPI and SLA's
- Deescalating the running escalations
- Working towards automating various day to day operational tasks
- Planning, setup, implementation, and operation of SAP technologies achieving ambitious SLA
- Handling the OnCall duty
- Process improvement on the daily operational activities
- Driving the projects and programs
- Able to coordinate and orchestrate the work between the teams
- Strong collaboration with other units within and outside ECS units
**PREFERRED SKILLS**
- ...