Job Description
Overview
As a frontier partner, we grow through great people, smart tech, and teamwork between humans and AI. We’re looking for a Technical Lead to provide around‑the‑clock support to our clients and the Cloud Command Center (CCC) team.
Responsibilities Technical Leadership & System Administration – Lead troubleshooting, QA, configuration, integration, maintenance, and deployment. Define, develop, document, and implement technical processes, standards, and best practices. Drive overall team efficiency, ensuring high‑quality incident handling, SLA adherence, and proactive monitoring. Support system administration for Cloud Direct Command Center, including SCCM, MDM, Microsoft Intune, Microsoft Endpoint Manager, VM Workspace ONE, Air Watch, and related tools. Serve as the primary technical escalation point for complex or unresolved issues before escalation to T2 engineers, resolver groups, or external vendors. Monitor alerts and event logs, respond promptly, and track SLA adhere...