Job Description
Responsible for planning, designing, installing, testing & implementing systems in accordance to specifications & service level. Where relevant, perform the necessary system programming & configuration.
1) Plan, design, install, test & implement systems in accordance to specifications & service level. Where relevant, perform the necessary system programming & configuration.
2) Manage systems changes through established change request process & provide status reports to the relevant parties.
3) Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
4) Conduct root cause analysis & implement pro-active measures. Monitor effectiveness of implemented measures.
5) Monitor & measure the performance & availability of systems proactively; implement corrective actions identified to improve performance & availability.
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