Job Description
We are seeking a proactive and strategic Cloud Operations Manager to oversee the operational excellence, service delivery, and client success of our cloud services. This role combines the responsibilities of managing day-to-day operations, ensuring service reliability, and building strong customer relationships to maximize value and satisfaction.
Key Responsibilities
1. Cloud Service Delivery & Performance
- Own end-to-end cloud service delivery, ensuring SLAs, KPIs, and client expectations are consistently met.
- Collaborate with engineering, DevOps, and support teams to maintain service reliability and scalability.
- Monitor cloud service metrics, analyze trends, and drive continuous improvement initiatives.
- Manage incident, problem, and change management processes to minimize downtime and operational risks.
2. Cloud Operations Management
- Ov...