Job Description
Responsibilities
- Process user requests via ServiceDesk, providing L2 technical support, fault diagnosis, and troubleshooting for IT services and software.
- Monitor the health and availability of corporate services including Atlassian, Google Workspace, ESET, and Slack.
- Administer and configure cloud platforms and create working environments for users.
- Liaise with vendor technical support teams to resolve service-related issues.
- Register, transfer, and administer domain names and hosting services.
- Work with L1 specialists and engineers to implement system updates and enforce infrastructure standards.
- Maintain an accurate asset register for provisioned and decommissioned accounts.
- Write and maintain technical documentation and user guides for software and hardware.
- At least 2 years of experience in an L2 support role or equivalent technical support position.
- Admini...