Job Description
Job Overview
At Accenture Technology, we drive our clients’ digital transformation through innovative, secure, and scalable cloud solutions. You will work in complex, high‑impact technological environments, collaborating with multidisciplinary teams and taking part in the operation of critical cloud platforms for large organizations.
We are looking for a Cloud Support Analyst to join our team in Madrid, playing a key role in the day‑to‑day operation of multi‑cloud environments (Azure, AWS, and GCP), ensuring platform stability, compliance with security standards, and service continuity.
Candidates must reside in Spain and have a valid work permit for Spain.
Main Functions
- Continuous monitoring of cloud platform health and proactive management of alerts and events across Azure, AWS, and GCP environments.
- Management and resolution of L1/L2 incidents within agreed SLAs, performing initial diagnosis and escalating to L3 or P...