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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
- Greet guests at all times in a friendly and helpful manner
- Register and room all Sofitel Club guest arrivals according to established procedures
- Perform check-in check-out and room change procedures and ensure all data is accurately entered into the hotel system
- Liaise closely with Butlers to escort and do follow-ups on guest requests or requirements
- Maintains cashier float and ensure accurate daily report of all money received
- Cashes hotel guests personal and travelers checks and assists with currency exchange
- Keeps abreast of all modifications to accounting policies and procedures
- Knowledgeable of all special promotion procedures for programs such as Seasonal Packages Frequent Flyers Programs and Hotel Loyalty programs (Sofitel Ambassadors)
- Attend to guests complaints inquiries and requests; refer problems to supervisor/Assistant Manager if he/she unable to assist
- Is familiar with other Sofitel p...