Job Description
Responsibilities
The Cluster Assistant IT Manager supports the Cluster IT Manager in overseeing hotel technology operations, ensuring reliability, security, and efficiency of systems and guest-facing technologies. Key responsibilities include:
- Assist in planning, implementing, and maintaining IT infrastructure including networks, servers, and software systems.
- Support critical hotel systems (e.g., Property Management, Point of Sale, key card access, IP telephony, CCTV, and guest Wi‑Fi).
- Enforce cybersecurity protocols, ensure data backups, and maintain disaster recovery plans.
- Provide IT support across departments, troubleshoot issues and train staff on IT systems and policies.
- Liaise with external IT vendors and corporate IT teams for support and system upgrades.
- Assist with IT budgeting, procurement, and asset inventory management.
- Ensure compliance with data protection laws and industry regulations.