Job Description
•Oversees all reservations (rooms and outlets) across both Novotel Bangkok Future Park Rangsit and Navera Phuket – MGallery, ensuring accuracy in booking, inventory control, and guest information.
•Aligns with revenue strategy by monitoring booking trends, supporting forecast accuracy, managing allotments, and coordinating with Sales, Revenue, and F&B teams.
•Leads and standardizes operations by supervising reservation staff across both properties, maintaining consistent SOPs, and ensuring high service standards for guests and partners.
Qualifications
•3–5 years in Reservations/Front Office within an international hotel chain, with at least 2 years in a supervisory or managerial role.
•Proven track record in managing both room and outlet reservations, ideally in properties with high group, MICE, and F&B demand.
•Experience in revenue management collaboration and knowledge of Accor distribution/loyalty system...