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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Responsibilities
- Supervise day-to-day operations of all F&B outlets across the cluster ensuring alignment with Accor brand standards and operational procedures.
- Partner with outlet leaders to optimize guest flow service quality and team efficiency.
- Conduct regular operational audits and ensure full compliance with Accors health safety and sustainability policies including HACCP standards.
- Promote a service culture rooted in Heartist values ensuring every guest touchpoint is warm authentic and memorable.
- Monitor guest feedback through TrustYou and other tools and lead service improvement initiatives.
- Support the development and execution of brand-aligned promotions and activations.
- Inspire and guide Outlet Managers and Supervisors across properties ensuring high engagement and a strong learning culture.
- Assist in recruitment onboarding cross-training and succession planning in partnership with Ta...