Cluster Reservations Agent

Job Description

We invite you to join the world of luxury hospitality at Fairmont Dubai as our new Cluster Reservations Agent. In this role you will deliver warm and sincere guest service over the telephone, creating lasting memories for our guests and reflecting the exceptional hospitality experience that our brand promises.

Key Responsibilities

• Understand the key principles of FRHI Pricing Strategies and Revenue Management
• Handle reservation management including managing blocks, chasing rooming lists from Sales team & clients, inventory management for groups, ensuring accurate billing instructions and managing group rate codes.
• Have a general understanding of Groups Management – including cutoff dates, blocking and booking policies and procedures
• Maximize rooms revenue through the conversion of telephone calls into sales
• Utilize effective upselling techniques
• Take reservations to support the rev...