Job Description
Job Description
Are you an automotive fan? Are you an experienced coach in the automotive field? MSX has the job for you!
MSX is looking for a proactive and enthusiastic Automotive Coach & Consultant to join our team.
The role is focused on monitoring, supporting, and coaching the use of a new tool, providing both operational and advisory support to the Sales area and related departments. The position requires a solid understanding of Customer Journey principles and Sales and Service Processes, with the objective of improving Customer Experience (CE) performance across the network.
Key Responsibilities
- Prepare standard and ad-hoc reports and analyses related to Customer Experience (CE) metrics
- Draft and manage official communications to the sales and service network
- Create and deliver PowerPoint presentations on CE-related topics
- Support the CE ...