Job Description
Colleague Support Analyst (3-month FTC)
Department: Business Services - IT
Employment Type: Fixed Term Contract
Location: Bristol
Description
Our vision for IT is to create an environment where technology works seamlessly to support our colleagues, business, and clients in reaching their full potential.
This role is focused on delivering high-quality, value-added IT onsite support services to all DACB users and locations, ensuring in scope Service Requests and Break-Fix Incident tickets are resolved in line with agreed SLAs. You will also play a key role in delivering a first-class new starter experience, with all equipment provisioned, tested, and delivered to new starter location.
Key Responsibilities
IT Support – Reactive: Deliver responsive on-site and remote IT support, ensuring all incidents and service requests are logged, resolved within SLA, and handled in line with secu...