Job Description
Job Description
Job Description
We are looking for an experienced 3rd Party Collection Specialist (bilingual a plus) with a minimum of 3 years of experience to join our team. You will be responsible for negotiating and collecting payments from your customers. What You’ll Do:
- Manage outbound and inbound calls to recover outstanding balances
- Utilize skip-tracing tools and techniques to locate customers
- Negotiate and set up payment arrangements with consumers and businesses
- Maintain accurate and up-to-date account documentation
- Provide excellent customer service with professionalism and empathy
- Ensure compliance with FDCPA and internal policies
What We’re Looking For:
- Bilingual in Spanish (preferred but not required)
- Minimum 3 years of experience in third-party collections
- Proven negotiation and sales skil...