Job Description
Job Description: Job Summary The Collection Analyst is a results-driven member of the Finance and Accounting Team, responsible for the proactive oversight and management of customer account portfolios.
The role ensures collection reports are consistently accurate and current, while fostering strong cross-functional collaboration with billing and account managers to drive timely resolutions and maintain healthy cash flow.
Essential Duties & Responsibilities: Oversee and manage a portfolio of customer accounts, ensuring collections are done promptly and in compliance with company policies.
Initiate and follow up with customers via email or phone regarding collecting outstanding balances due, uncover disputes and resolve payment delay issues Update the collections report with detailed records of collections activities, payment arrangements, and communications with customers.
Work closely with billing and account management to ensure escalated...