Job Description
We are looking for an experienced Collection Lead to build and manage our end-to-end collections function in a digital lending environment. This is a strategic role — you will be responsible for designing the full collection lifecycle, from early delinquency to default, including automation, Debi Check strategy, customer communication, and performance optimization.
Key Responsibilities Design and implement collection strategies across all DPD buckets (DPD 1–90+) Define escalation flows and transitions between buckets Optimize recovery rates while ensuring regulatory compliance Ensure adherence to in duplum rule and other legal constraints Own and optimize Debi Check mandate strategy (registration, retries, amendments) Define optimal debit timing based on customer payday cycles Monitor and improve debit success rates Team Management Manage and scale the collections team / call center Develop scripts, guidelines, and DPD-based workflows Train agents and ensure quality control De...